Wednesday, 8 January 2020

Mobile Number Portability - Customer guide for availing facility

  • Contact the new mobile service provider to whom you want to port your mobile number.
  • Obtain Customer Acquisition Form (CAF) & Porting Form.
  • Read the eligibility, probable reasons for porting rejection and other conditions carefully.
  • If eligible, fill up the CAF and Porting Form.  For filling up of porting form you need a ‘Unique Porting Code’ (UPC)
  • To obtain UPC send SMS from the mobile number you want to port to the number ‘1900’ with text ‘PORT’ followed by space followed by your 10 digits mobile number you want to port.  ( As pre-paid SMS is not permitted, in Jammu & Kashmir the subscriber has to dial ‘1900’ to get a UPC, the operator at ‘1900’ provide the UPC after verifying subscriber number with CLI. )
  • It may be noted that you will receive an auto-generated 8 digits UPC from the Donor operator. The first two characters of the UPC consist of ‘Alphabets’ and the remaining 6 digits will be numerical characters except zero.  The UPC is valid for 15 days (30 days in case of J&K, NE & Assam Service Areas). 
  • Submit the duly filled Porting Form and CAF along with requisite documentary proof to the mobile service provider.
  • If you are a postpaid subscriber, submit a paid copy of the last bill issued along with the Porting Form and CAF.
  • Obtain a new SIM card from the new service provider. ( Service provider may charge porting charge maximum up to Rs.19/- + GST) . 

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